Privacy

At Cocoon by Zoe, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

- Name, contact details (email, phone number), and address

- Information provided during bookings, consultations, or enquiries

- Payment details (processed securely via third-party platforms)

- Information collected via cookies or website analytics (e.g. IP address, browsing behaviour)

2. How We Use Your Information

Your personal data may be used to:

- Process and manage bookings or orders

- Respond to your enquiries or customer service needs

- Send important service updates or appointment reminders

- Share news, offers, or marketing updates (only if you opt-in)

Improve website functionality and user experience

3. Sharing Your Information

We do not sell, trade, or rent your personal information. Data may be shared with trusted third-party service providers (e.g. booking platforms, email marketing tools) only to the extent necessary to deliver our services and maintain operations.

4. Your Rights

You have the right to:

- Access, update, or correct your personal information

- Request the deletion of your data (where applicable)

- Opt out of marketing communications at any time

To exercise these rights, please contact us here.

5. Data Security

We implement appropriate security measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact us here.