Terms

Welcome to the Cocoon by Zoe website. By accessing or using this site, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use this website.

1. Use of the Website

This website is provided for informational purposes and to facilitate booking and purchasing of treatments, services, and training courses. You agree to use the site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use.

2. Booking & Payment

- All bookings made through this site or third-party platforms are subject to availability and confirmation.

- Deposits may be required to secure your appointment or training place.

- Late cancellations and no-shows may incur a charge as outlined in our cancellation policy.

- Payments are processed securely. We do not store or have access to your full payment information.

3. Cancellation & Refund Policy

- Please provide at least 48 hours' notice if you wish to cancel or reschedule an appointment.

- Deposits are non-refundable unless otherwise stated.

- Refunds for services or training are considered on a case-by-case basis and may be subject to administration fees.

4. Health & Suitability

- You are responsible for providing accurate health information prior to receiving any treatment.

- Some services may not be suitable for individuals with certain medical conditions. A consultation may be required.

- We reserve the right to refuse treatment if we believe it is unsafe or unsuitable for you.

5. Intellectual Property

All content, images, logos, and branding on this website are the property of Cocoon by Zoe and may not be copied, reproduced, or distributed without express written permission.

6. Liability

While we take every care to ensure the accuracy of the information on this website, we make no guarantees of its completeness or reliability. We are not liable for any direct, indirect, or consequential losses resulting from the use of this site.

7. Third-Party Links

We may include links to third-party websites for your convenience. We do not endorse or accept responsibility for the content or privacy policies of these external sites.

8. Changes to Terms

We reserve the right to amend these terms at any time. Updated terms will be posted on this page with a new “Last Updated” date.

9. Contact

If you have any questions about this Privacy Policy or how your data is used, please contact us here.